Merli

Shipping & Returns

Delivery charges

Flat rate shipping fee of $20 within Australia.

Local pickup

Local pickup can be arranged by appointment - phone 0408 382 732.

Delivery areas and timing

Orders are dispatched through Australia Post. We cannot deliver to locations where alcohol delivery is prohibited or where our delivery partner cannot provide service.

Orders are sent out once per week.

To protect the quality of your wine, we may hold dispatch during extreme heat or other unsuitable weather. We will contact you if your order is affected.

If you need wine for a particular occasion, please contact contact@merli.com.au before ordering.

Receiving your wine

You must be aged 18 or older to order from Merli. For gifts, both the purchaser and recipient must be aged 18 or older.

Please ensure the delivery details are correct and that the appropriate recipient is available with acceptable proof of age. Delivery is subject to applicable alcohol-delivery requirements.

For delivery enquiries, contact contact@merli.com.au, quoting your order number.

Damaged, faulty or incorrect wine

If your wine arrives damaged, is faulty or does not match your order, please contact contact@merli.com.au with your order number or other proof of purchase and a description of the issue. Photographs, where available, can help us resolve delivery damage or incorrect orders.

We will assess the problem and arrange the remedy required under Australian Consumer Law. For a major failure, you may choose a refund or replacement. Other problems will be addressed within a reasonable time.

Please contact us before returning wine so we can arrange a suitable return method. Where a fault is confirmed, we will cover reasonable return-delivery costs.

Change of mind

We do not offer refunds or exchanges simply for a change of mind.

This does not affect your rights for faulty, damaged or incorrectly supplied goods.

Your consumer rights

Nothing in this policy excludes or limits your rights under Australian Consumer Law.